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Ticketfly website is down following data hack

By | Published on Friday 1 June 2018

Ticketfly

The website of US ticketing company Ticketfly – formerly a division of Pandora and now owned by Eventbrite – is currently offline after its systems were hacked.

A statement on the company’s home page says that “following a series of recent issues with Ticketfly properties, we’ve determined that Ticketfly has been the target of a cyber incident. Out of an abundance of caution, we have taken all Ticketfly systems temporarily offline as we continue to look into the issue. We are working to bring our systems back online as soon as possible. Please check back later”.

For those seeking tickets to events where ticketing is handled by the firm, the company added: “For information on specific events please check the social media accounts of the presenting venues/promoters to learn more about availability/status of upcoming shows. In many cases, shows are still happening and tickets may be available at the door”.

An FAQ page that has subsequently been published by the company confirms that “we are currently investigating a cybersecurity incident targeting Ticketfly.com that has resulted in the compromise of some client and customer information”. Addressing said clients and customers whose personal information may have been compromised, it adds: “We’re putting all of our resources to confirm the extent of the unauthorised access. We’re committed to communicating with all customers once we have more information about the scope of the issue”.

As for how long it will take before the Ticketfly platform can be switched back on, the company says: “We don’t have a specific timeline to share right now. We deeply regret the inconvenience caused by this incident and are working around the clock to resolve the issue and get all Ticketfly systems back up and running”.

The hack seems to have been instigated by a hacker who goes by the name of IsHaKdZ. Vice’s tech site Motherboard says that it has been in email correspondence with the hacker, who states that he warned the ticketing company of a vulnerability that gave him access to the firm’s entire database and website. He apparently offered to explain what that vulnerability was in return for one bitcoin, but received no reply to that offer.

Ticketfly is yet to respond to those specific allegations.



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