CMU Jobs

Job ad: University of Manchester Students Union – Senior Operations Manager (Manchester)

By | Published on Wednesday 23 May 2018

Manchester Academy

The University of Manchester Students’ Union and Manchester Academy is a unique organisation. We help people create memories that last a lifetime. We have a fantastic programme of events that attract over 350,000 people a year and we strive to create an incredible experience for all our visitors.

We’re looking for an experienced operations manager, with knowledge of everything important to make our events shine. You will be expected to have a keen eye for detail to enable first class delivery that involves working with a wide range of stakeholders. From some of the most famous names in music to our student societies and everything in between, you will need to have a pro-active delivery style as well as experience of getting the most out of a team.

You may already be working in a venue, a high volume licensed premises or another area of the events industry. The thing which will attract you to this role will be the fast paced, ever changing needs of our clients and you’ll want to go the extra mile to cement our reputation as one of the best venues around. You’ll have all the necessary qualifications, but we’ll also invest in your development throughout your time here.

Purpose of the role

• To be responsible for all operational management systems in relation to the Venues, focusing on (but not limited to) customer and client experience, bars, safety, profitability and leading the staff team
• Manage the contracts of all venue suppliers, including (but not limited to) security, first aid and technical support (in conjunction with the technical manager), ensuring best value, quality and contract fulfilment
• To develop new processes to drive improvement in operations efficiency and quality within the Academy venues
• To oversee and be the manager ultimately responsible for the operational fulfilment of every event held within the Venues
• Duty Manager responsibilities for Students’ Union building and Manchester Academy Venues

If you would like an informal chat about the role, please contact our Head of Venues at:

Salary: c £27,000

Full job description and application form available here.

Closing date for applications: Friday 8 Jun at 5pm